Shipping Policy
📋 Order Processing
Once you place an order on our website, here's what happens before your product is dispatched:
Order Confirmed
You receive an order confirmation email/SMS with your order number and product details immediately after purchase.
Quality Check & Packing
Our team inspects the sprayer, pump, or gardening tool — including nozzles, hoses, and accessories — before secure packaging.
Dispatch Within 1–2 Business Days
Orders are dispatched within 1–2 business days of confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Tracking Details Shared
You'll receive a tracking ID via email and SMS once your order is handed over to the courier partner.
📅 Delivery Timeline
Estimated delivery times after dispatch depend on your location and the product ordered:
| Location Type | Estimated Delivery | Notes |
|---|---|---|
| Metro Cities (Delhi, Mumbai, Bengaluru, Kolkata, etc.) | 3–5 Days | Fastest delivery zones |
| Tier-2 & Tier-3 Cities | 4–6 Days | Includes most district headquarters |
| Rural, Village & Remote Areas | 5–7 Days | May vary by pin code & courier reach |
| North-East, J&K, Andaman & Lakshadweep | 7–10 Days | Extended due to geographic constraints |
💰 Shipping Charges
We strive to keep shipping affordable for our farmers and gardening community. Here's how charges are applied:
Free Shipping Offers
Free shipping is available on select products and during promotional campaigns. Look for the "Free Shipping" tag on product pages.
Checkout Transparency
Any applicable shipping charges are displayed clearly at checkout before you confirm your payment — no hidden fees.
Bulky & Heavy Items
Large items like 16L knapsack sprayers or water pumps may attract higher shipping charges due to size and weight — shown at checkout.
Amazon & Flipkart Orders
Orders placed through our Amazon or Flipkart stores follow the respective platform's shipping policy and charges.
📍 Order Tracking
We make it easy for you to keep an eye on your agricultural equipment as it travels to you:
Tracking ID via Email & SMS
As soon as your order is dispatched, a tracking ID and courier partner name will be sent to your registered email and mobile number.
Track on Courier Website
Use the tracking ID on the courier partner's website (e.g., Delhivery, BlueDart, Ecom Express, DTDC) to see real-time shipment status.
Check Your Account
Log in to your account on zenithkrishi.com/my-account to view order status and tracking details at any time.
Need Help Tracking?
If your tracking link isn't updating or you face any issues, contact us at Zenenterprise24@gmail.com and we'll assist immediately.
⏳ Delays & Disruptions
While we process and dispatch all orders as quickly as possible, certain situations beyond our control may cause delays:
- Courier partner delays due to high shipment volumes or operational issues at logistics hubs.
- Extreme weather conditions such as floods, cyclones, or heavy snowfall affecting delivery routes — especially in agricultural regions.
- Natural disasters or force majeure events including earthquakes, strikes, or government-imposed restrictions.
- Peak seasons like Kharif and Rabi harvest periods, Diwali, or major festive sales that increase courier load.
- Incorrect or incomplete address provided at checkout causing redelivery attempts and delays.
- Public holidays at national, state, or regional level that pause courier operations.
📌 Wrong Address or Failed Delivery
Please double-check your shipping address before placing an order. Accurate delivery information is essential for timely dispatch of your sprayer, pump, or gardening tools.
Verify Before Ordering
Always check your full address — house/shop number, street, city, state, and PIN code — before completing checkout.
Incorrect Address
Zenith Enterprise is not responsible for delays or non-delivery caused by incorrect, incomplete, or undeliverable address details.
Re-delivery Attempts
Courier partners typically attempt delivery 2–3 times. If all attempts fail, the package may be returned to our warehouse.
Return-to-Origin Charges
If an order is returned to us due to wrong address or repeated non-availability, re-shipping charges will be borne by the buyer.
📦 Damaged Packages
We use sturdy, secure packaging for all our products — especially for fragile items like battery sprayers, pump motors, and nozzle sets. However, transit damage can occasionally occur.
Do Not Accept Visibly Damaged Packages
If the outer box or packaging appears heavily damaged, crushed, or tampered with at the time of delivery, refuse to accept the package from the courier.
Record Video While Opening
For all deliveries, we recommend recording a short video while unboxing your product. This serves as evidence in case of any hidden damage or missing accessories.
Contact Us Within 2–3 Days
Report the damage to us at Zenenterprise24@gmail.com or +91 9883345383 with photos or video as evidence.
Free Replacement or Full Refund
Upon verification, we'll dispatch a free replacement or process a full refund including shipping — as per our Return Policy.
🤝 Our Shipping Partners
We work with reliable, pan-India courier partners to ensure your agricultural equipment reaches you safely and on time:
Delhivery
One of India's largest logistics networks, covering over 18,000+ pin codes including rural farming zones.
BlueDart / DHL
Premium carrier for time-sensitive and high-value orders. Reliable across metros and major agricultural districts.
DTDC / Ecom Express
Broad rural and semi-urban coverage — ideal for delivery to villages, taluka headquarters, and remote farming areas.
Amazon & Flipkart Logistics
Orders through our marketplace stores are shipped via the platform's own fulfillment and logistics network.
📞 Contact Us
Have a question about your shipment, tracking, or delivery? Our support team is always ready to help.
16 Bipin Behari Basu Road, Beside SBI Ground Floor, Kolkata, West Bengal – 700001