Refund, Returns & Cancellation
📦 Return Eligibility
We want every farmer and gardener to feel confident while shopping with us. To qualify for a return, please ensure all of the following conditions are met:
- The product must be unused, in its original condition, with all parts, nozzles, hoses, and accessories intact.
- The item must be returned in its original, undamaged packaging — including inner foam, box, and labels.
- Return requests must be raised within 2–3 days of receiving your order — no exceptions.
- A valid order number and reason for return must be shared when contacting us.
🔄 Return Process
Returning a sprayer, pump, or gardening tool is straightforward. Follow these steps and our team will handle everything from there:
Contact Our Support Team
Email us at Zenenterprise24@gmail.com or call +91 9883345383 with your order number and a brief description of the issue.
Await Review & Return Instructions
Our team will assess your request and respond with the return address and packing guidelines — typically within 1 business day.
Pack & Ship the Product
Pack the item securely in its original box and ship via a trackable courier service. Please share the tracking number with us once dispatched.
Refund or Replacement Issued
Once we receive and inspect the product, we'll notify you and process your refund or dispatch a replacement promptly.
🚫 Non-Returnable Items
To maintain safety and product quality standards, we cannot accept returns for the following:
| Item / Condition | Returnable? | Reason |
|---|---|---|
| Products with broken seals or used sprayer tanks | No | Safety & hygiene standards |
| Custom / Branded Agricultural Tools | No | Made-to-order, non-resalable |
| Sale / Discounted Products | No | Marked as final sale at purchase |
| Gift Cards or Vouchers | No | Non-transferable digital value |
| Damage Due to Misuse or Improper Handling | No | Not a manufacturer defect |
| Items Not in Original Packaging | No | Cannot be restocked or resold |
| Defective / Damaged on Arrival (reported in time) | Yes ✓ | Full refund or free replacement |
🛡️ Damaged or Defective Products
We quality-check every sprayer, pump, and gardening tool before dispatch. However, if something arrives broken or not working as expected, we take full responsibility:
Report Within 2–3 Days
Contact us within 2–3 days of delivery with your order ID and a clear description of the defect or damage.
Share Evidence
Send clear photos or a short unboxing video showing the damage — this helps us process your claim quickly without delays.
Free Replacement or Full Refund
After verification, we'll send a brand-new replacement or issue a 100% refund — including any shipping charges you paid.
💳 Refund Process
Once your returned product reaches us, here's exactly what happens:
Item Received & Inspected
We carefully inspect the returned sprayer, pump, or tool to confirm it meets our return eligibility criteria.
Approval Notification Sent
You'll receive an email confirming whether your refund has been approved or rejected, with a clear reason provided.
Refund Credited to Your Account
If approved, the refund will be credited to your original payment method within 2–3 business days.
🔍 Late or Missing Refunds
If you haven't received your refund within the expected timeline, please check the following before reaching out:
- Check your bank account, UPI app, or credit/debit card statement for the credit.
- Contact your bank or payment provider — processing times can vary between 2–7 business days depending on your institution.
- If you paid via Razorpay or similar gateway, check for any pending transaction status in the app.
- If none of the above resolves it, get in touch with us and we'll investigate on priority.
🔁 Exchanges
We offer exchanges only for defective or damaged items. If your sprayer, pump, or gardening tool arrived faulty and you'd like the same item replaced, contact us with your order details and evidence of the defect. We'll arrange a prompt dispatch of the replacement unit.
🎁 Gift Returns
If someone gifted you a Zenith Enterprise product and you need to return it:
- If the item was marked as a gift at checkout and shipped directly to you, you'll receive a store gift credit equal to the item's value.
- Once the return is received and verified, a gift certificate will be emailed to you — redeemable on our website or store.
- If the item was not marked as a gift at checkout, the refund will be issued to the original purchaser's payment method.
📞 Contact Us
Have a question about a return, refund, or exchange? Our support team is here to help.
16 Bipin Behari Basu Road, Beside SBI Ground Floor, Kolkata, West Bengal – 700001
🗓️ Order Cancellation
Cancelling an order depends on how quickly you reach us after placing it:
Within 24 Hours
Cancel your order within 24 hours of placing it — no questions asked, no cancellation fee, full refund guaranteed.
After 24 Hours
Once the order enters processing or packing, cancellation may not be possible. A partial processing fee may apply.
Already Shipped
Orders that have been dispatched cannot be cancelled. You may return the item once received as per our Return Policy.
💸 Cancellation Fees
We believe in complete transparency. Here's our fee structure for cancellations:
| Cancellation Timing | Fee Applicable? | Details |
|---|---|---|
| Within 24 hours of order placement | No Fee ✓ | Full refund with zero deductions |
| After 24 hours (order in processing) | Possible Fee | A partial processing fee may be charged |
| After dispatch / order shipped | Not Cancellable | Initiate return once item is received |
| Defective / Damaged Item Cancellation | No Fee ✓ | Full refund or free replacement offered |
💳 Refunds for Cancelled Orders
Once your cancellation is approved, here's how the refund works:
Cancellation Confirmed
You'll receive a confirmation email once our team has reviewed and approved your cancellation request.
Refund Initiated
The refund is processed and credited to your original payment method within 2–3 business days of approval.
Note on Shipping Charges
If your order was already dispatched at the time of cancellation, shipping fees are non-refundable.
🛡️ Cancellation for Damaged or Defective Items
If your sprayer, water pump, or gardening tool arrived damaged or defective, you are completely protected under our warranty and defect policy:
- Contact us within 2–3 days of delivery along with photos or a short video of the defect.
- We will arrange a full refund or free replacement — your choice, at no extra cost.
- No return shipping cost will be charged to you for defective item cancellations.
- There is absolutely no cancellation or processing fee in such cases — we cover everything.
📞 Need Help?
Our customer support team is available to assist you with any cancellation queries. Reach out and we'll respond promptly.
16 Bipin Behari Basu Road, Beside SBI Ground Floor, Kolkata, WB – 700001